Terms and conditions of sale
The price is that stated in Astrid Lindgren’s World’s webshop at the time of purchase. The prices in the webshop may differ from those in the park. All prices include VAT. Postage is extra. When you submit your order, you have to agree to our terms and conditions of sale, which means that your order is binding. The terms and conditions of sale cover the options when you make a purchase as well as your rights as a customer.
Order confirmation
When you have ordered your products, an email will be sent to the email address you entered when you placed your order confirming that we have received your order. This order confirmation also serves as your receipt and should be kept for any contact with our Customer Service.
Delivery time
We will process your order as quickly as possible. When we have sent your package from our stock, you will receive a confirmation to the email address you entered when you placed your order. it will be delivered to a collection point.
A text will be sent to the mobile number you have entered.
We will do our utmost to send the products to you as quickly as possible. The delivery time outside Sweden is usually 2-7 working days.
All deliveries are sent with DHL. Visit DHL's homepage, www.DHL.se, for exact delivery times or to track your package.
Security
When you shop with us using a card you will be taken to a safe, encrypted page on which to make your payment. We do not store any account or personal details. Card payments are covered by 3D-Secure, which is a security standard produced by VISA and MasterCard to ensure safe payments over the Internet.
Right to cancel
According to the Distance Selling Act, as a consumer you have the right to cancel your purchase within 14 days of receiving your product. The right to cancel applies provided that the product is in an essentially unchanged condition, and if it is packaged, the packaging remains unopened. Contact Customer Services or request a return through your account to return your products. The consumer is responsible for the postage and handling costs when returning the products.
If you have any questions regarding your right to cancel/return, please contact our Customer Services under the tab ‘Contact’.
Complaints
If a product should turn out to be broken, damaged in transport or faulty, it can be returned. Complaints to Astrid Lindgren’s World should be made within a reasonable time of the customer receiving the order. Only original faults are covered by the right of complaint. The right of complaint does not cover, for example, faults through normal wear and tear. The postage costs for the return will be paid by Astrid Lindgren’s World on presentation of a receipt.
We will inform you on how to return the faulty product. If we can, we will send a new product at no cost. Otherwise, we will repay the total amount including handling and postage costs.
Please contact Customer Services or file the complaint through your account to return your products.
The Personal Data Act
When ordering from us, you consent to us saving your name, address and telephone number together with information on what you purchased in our database. Naturally, we process your information as personal documents with special consideration and do not share it with anyone else.
Cookies
This website contains so-called cookies that give you as a visitor access to different functions or services on the website.
According to the Electronic Communication Act, which came into force on 25 July 2003, everyone who visits a Swedish-registered website with cookies must be informed that the website contains cookies, what these cookies are used for and how cookies can be avoided.
This website uses cookies to give the user access to personal settings the next time that he/she visits the site using the same web browser. We also register general visitor statistics. No statistics are traced to an individual user. Sometimes they are used to direct adverts to users. Third-party suppliers, Google and Webtraffic, use cookies to display adverts based on this and other websites. You can choose to remove Webtraffic’s cookies by visiting the page and removing the advertising cookies at: http://www.webtraffic.se/optout
If you do not want to permit the use of cookies you can turn off cookies in your web browser. Read more about how to do this in your web browser’s help section. Be aware that this website only uses cookies to make your visit easier. If you choose not to store cookies in your web browser, we cannot guarantee to give you the service we strive for.
Other
We reserve the right to change this agreement without notice. As a customer you must read the current terms and conditions of sale that are available on our homepage before placing an order.
If you have any questions, please contact us by email: webbutiken@astridlindgrensvarld.se